Stakeholder Engagement
The Company reports annually to the Board of Directors on its stakeholder communication mechanisms and implementation outcomes.
Employees
The Significance of Stakeholders to Juxian
Employees are the most important asset of the Company.They are not only the foundation of the Company's operations, but also key factors driving the Company's development and success, as well as communicators of the Company's culture, innovators, and drivers of development.
Focus Areas
- Employee Care and Benefits
- Business Performance
- Labor Rights and Human Rights
Communication Channels and Frequency
- Labor-Management Meetings / Quarterly
- Human Resources Department / At Any Time
- Employee Welfare Committee / Quarterly
- Employee Feedback Platform / In Real Time
- Face-to-Face Communication Between the Chairman and All Employees / Annually
- Questionnaire Survey / Annually
- Performance Appraisal Interviews / Every Six Months
- On-Site Health Services / Monthly
- Consensus-Building Workshop / Annually
Annual Communication Effectiveness
- A total of 6 labor-management meetings were held.
- Continuous follow-up and management are carried out based on the contents of interview records.
- The Employee Welfare Committee held a total of 9 meetings, and holiday gifts were distributed 6 times.
- In 2025, a total of 55 employee feedback submissions were received. The company continues to optimize its daily operational processes based on this feedback.
- “Striving Forward × Achieving a Sustainable Future” was the main theme of the 2025 face-to-face dialogue between the Chairman and all employees. During the event, the Chairman explained the company's key business directions for the year, sustainability goals, and related strategies. Through face-to-face communication, the event helped build consensus and strengthen employees' understanding of and identification with the company's development direction.
- The employee satisfaction survey covered 123 employees, with a 100% valid response rate. Employee feedback was compiled and analyzed to review and optimize the existing benefits system, strengthen employee care and the appropriateness of the system, and continuously improve overall satisfaction and sense of belonging.
- Two performance appraisals were conducted in 2025. The average score was 89.3 in the first half of the year and 84.9 in the second half, resulting in an annual average of 87.1. Continuous follow-up and management are carried out based on the interview records.
- In 2025, health management was required for 93 cases. Of these, 74 cases had been managed, while 19 remained pending, resulting in a management completion rate of 79.6%.
- The consensus-building workshop included awareness sessions on the Sexual Harassment Prevention Act, human rights regulations, and information security. No human rights or information security incidents occurred in 2025.
Customers
The Significance of Stakeholders to Juxian
Customers are a driving force for innovation, improvement, and brand image. Understanding and meeting customer needs is essential for the company to achieve sustainable development and maintain a competitive advantage. By building good customer relationships, collecting and responding to feedback, and maintaining product and service quality, the company can gain customer loyalty and support, thereby achieving long-term and stable development.
Focus Areas
- Information Security and Customer Privacy Management
- Occupational Safety and Health
- Labor Rights and Human Rights
Communication Channels and Frequency
- Company Website Information Disclosure / No Fixed Frequency
- External Communication Mailbox / Daily
- Telephone Interviews / Weekly
- Customer Visits / Weekly
- GENIIDEAS Quarterly Newsletter / Quarterly
Annual Communication Effectiveness
- The Environmental Safety and Health Management Department participates in contractor meetings convened by customers every month.
- Customers provide performance ratings and improvement suggestions through a comprehensive supplier satisfaction evaluation mechanism conducted monthly, quarterly, and annually. In 2025, customer satisfaction was 93.33%, and the questionnaire response rate was 4%. Due to the limited number of responses, the results are mainly used as a reference for trend analysis and service improvement. The Company will continue to optimize the response collection mechanism and strengthen communication with stakeholders. In 2025, the Company received recognition and commendation from customers.
Suppliers / Contractors
The Significance of Stakeholders to Juxian
Suppliers and contractors are important external partners in the Company's operations. They not only provide key products and services but also play important roles in cost reduction, efficiency improvement, quality assurance, collaborative innovation, and risk management.Through cooperation with the Company, they can solve problems together and grow together.
Focus Areas
- Supply Chain Management
- Information Security and Customer Privacy Management
- Occupational Safety and Health
Communication Channels and Frequency
- Company Website / As Needed
- External Communication Mailbox / As Needed
- On-Site Supplier Audits and Guidance / Weekly
- Supplier Visits / Weekly
Annual Communication Effectiveness
- In 2025, evaluations were completed for 201 suppliers, achieving an evaluation rate of 100.00%.
- Signed "Engineering Pricing Contracts" and "Integrity Commitment Letters" with suppliers.
- Conducted daily toolbox meetings with contractors to communicate hazard information.
Shareholders / Investors
The Significance of Stakeholders to Juxian
Shareholders and investors not only provide financial support to the company but also have a significant impact on corporate governance, strategic direction, and future development. The company values communication and cooperation with shareholders and investors to ensure transparent operations, stable returns, and sustainable business operations.
Focus Areas
- Tax Management
- Business Performance
- Information Security and Customer Privacy Management
Communication Channels and Frequency
- Shareholders’ Meeting / Annually
- Investor Conference / Annually
Annual Communication Effectiveness
- Held 1 shareholders’ meeting
- Held 2 investor conferences
Academic and Research Institutions
The Significance of Stakeholders to Juxian
Academic and research institutions help companies enhance their competitiveness and innovation capabilities by providing technological innovation, talent resources, and knowledge support.
Focus Areas
- Talent Recruitment and Retention
- Occupational Safety and Health
- Information Security and Customer Privacy Management
Communication Channels and Frequency
Technical Seminars / Irregular
Annual Communication Effectiveness
In 2025, through technical seminars and irregular exchanges, discussions were held with academic and research institutions on technology development trends and the feasibility of cooperation. The results of these exchanges were mainly information sharing and evaluation, with no specific projects or products resulting from them. However, tuition assistance was provided to engineering interns in technical positions, and three interns were recruited in 2025.
Financial Institutions
The Significance of Stakeholders to Juxian
Financial institutions help companies maintain stable operations and achieve expansion through financial support, risk management, and capital operations.
Focus Areas
- Business Performance
- Corporate Governance and Business Integrity
- Occupational Safety and Health
Communication Channels and Frequency
- Bank-related financial operations / At least once a month
- Securities-related financial operations / At least once a month
Annual Communication Effectiveness
- Communicate and explain promptly to the relevant department heads.
- Regularly upload and disclose various information in accordance with regulations.
Regulatory Authorities / Government Agencies
The Significance of Stakeholders to Juxian
Regulatory authorities ensure that companies operate in accordance with the law through audits, inspections, and evaluations.
Focus Areas
- Greenhouse Gas Emissions Management
- Customer Relationship Management
- Business Performance
Communication Channels and Frequency
- Official Documents / Irregular
- Meetings / Irregular
- Online Reporting System / Monthly
Annual Communication Effectiveness
- Establish regular and real-time communication mechanisms with regulatory authorities to effectively improve consistency in regulatory understanding, enhance the efficiency of corrective actions, and reduce the risk of non-compliance.
- GENIIDEAS actively cooperates with government policies, establishes a sound corporate governance framework, and strictly complies with the latest legal and regulatory requirements.
Whistleblowing and Complaint Information
The Significance of Stakeholders to Juxian
Through the whistleblowing and complaint mechanism, GENIIDEAS can listen to stakeholders, identify and address issues in a timely manner, reduce operational risks, implement business integrity and sustainable development, and build long-term trust and mutually beneficial relationships.
Focus Areas
GENIIDEAS provides stakeholders with a channel to report illegal acts and violations of human rights, the Code of Conduct, or the Code of Business Integrity.
Communication Channels and Frequency
- GENIIDEAS Official Website: Contact Us Page
- Internal Email: HR@geniideas.com.tw
Annual Communication Effectiveness
Materiality Assessment Process Flowchart
GENIIDEAS has disclosed the management approaches and related information for these seven material topics in the corresponding sections of the Sustainability Report in accordance with the disclosure requirements of the GRI Standards 2021, for reference by stakeholders. The results identified in 2025 have been further incorporated into the Company’s ESG policies, implementation strategies, and long-term sustainability goals to ensure the comprehensive implementation of its sustainability policies and continuously promote steady corporate growth.
Material Topics List
GENNIDEAS has disclosed management approaches and relevant information for these 11 material topics in accordance with the GRI 2021 Standards disclosure requirements within the corresponding sections of the sustainability report for reference by all stakeholders.The Company has further integrated the results identified for 2024 into its ESG policies, implementation strategies, and long-term sustainability goals to ensure comprehensive implementation of its sustainable development approach and to continuously drive steady corporate growth.
